Tek-experts (Microsoft Azure Customer Support) L2 Azure Technical Support Engineer 2018 – Date Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions on authentication for azure clients. Resolved more than 2000+ tickets within a period of 2 years. Attend to all duties assigned by Microsoft Azure Global Supervisors Ensure that each ticket is handled as per our Service Level Agreement (SLA) and to the highest possible customer’s satisfaction (CSAT) Collaborate with subject matter experts and escalation managers when additional support is required. Advises customers on the best choice of services on the Azure cloud platform. Troubleshoots on customer problems and transfers to the appropriate queue when out of scope or offer a valid workaround to ensure the overall customer experience Ensures customer satisfaction by going extra miles. Implement and support new and existing customers on azure active directory, migration of on-premise environment to azure, and identity protection. Tek-experts (Microsoft 365) L1 Azure Technical Support Engineer 2018-2018 Corporate network for over 6000 end-users and executive-level clients Office O365/ Exchange online - Administration- User Management Microsoft Azure administration - adds moves and changes Migrations completed - Office 365, 2013 -2016 versions Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business Active Directory Preparation, and system clean up Troubleshoot failed migration issues relating to O365 Aid customer in deploying and configuring Microsoft products Aid customer with migrations, step by step Maintain required support knowledge base documents Evaluate end-users privileged access via entitlement reports Troubleshoot, And Resolve On-Prem Cloud Email issues in a Hybrid Environment Email Account Migration - On-Prem Exchange to Exchange Online Trouble Shoot Active Directory - user account access, and permission issues Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes. MS Office Suite, DirSync, AutoDiscover Microsoft Active Directory, Exchange, Lync, and SharePoint administration changes Configure migration CSV files Restore and Recover AD Objects Exchange Server Enterprise: accounts folder archive/creations/ trouble PST issues/create new accounts